This document will provide the simple troubleshooting steps when you have encountered a printing problem to your printer.
Basic Printer Troubleshooting
When you are having problems printing, you would have to determine if everyone is having a
problem printing to this printer or if you are the only one having a problem.
1 If everyone is having a problem, it is likely there is either something wrong with the printer or
there is a network problem.
2 If only you are having a problem, it is likely a problem with your PC, your connection to the
network (or printer) or a problem with the application or file you are working with.
Basic Printer Display Errors
Most networked printers will have a display that will tell you its status.
Turn the printer on.
Press the Go or Online button. If this does not change the printer display…
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