Basic Printer Troubleshooting – Printer Tech Support 1855-222-8822

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This document will provide the simple troubleshooting steps when you have encountered a printing problem to your printer.
Basic Printer Troubleshooting
When you are having problems printing, you would have to determine if everyone is having a
problem printing to this printer or if you are the only one having a problem.

1 If everyone is having a problem, it is likely there is either something wrong with the printer or
there is a network problem.

2 If only you are having a problem, it is likely a problem with your PC, your connection to the
network (or printer) or a problem with the application or file you are working with.

Basic Printer Display Errors
Most networked printers will have a display that will tell you its status.

No Display
Turn the printer on.

Offline
Press the Go or Online button. If this does not change the printer display…

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